Covid-19 Operation Guidelines

Whilst complying with government guidelines we are pleased to inform you that Sussex Caravan Centre at Ashington will be open to retail sales customers on Monday 1st June with our East branch at Colestock Cross on Wednesday 3rd June.

At Ashington, we have been operating a reduced workforce since early May, with the majority of the workshop together with some from sales, shop, and our valeting department getting ready for reopening.

To comply with the latest (and changing) directives, there will be some changes to our ‘normal’ operations, that are set out below.

SALES DEPARTMENT: All caravans and motorhomes will be kept locked as per our normal policy in keeping our vehicles in tip top condition. Customers are welcome on site to browse exteriors, however if vehicles are to be viewed this will be on an appointment basis for that caravan or motorhome. Appointments can be made either by contacting us prior to your visit or by approaching our Sales Help Point on site as it may most likely be possible there and then, depending on the amount of vehicles being viewed at that time.  There will be a limit on the number of caravans and motorhomes that can be looked at, as re-cleaning and sanitising will need to be carried out after each viewing.

SALES HANDOVERS: Our normal comprehensive ‘2 hour handover’ for customers collecting their new caravan or motorhome will not be possible, to comply with social distancing guidelines.  Instead we will be working on a series of tutorials, to be sent out before the end of June. These will also include some ‘troubleshooting’ guides for our customers to use when on site. This should prove useful, not only for customers collecting, but also for existing customers to use and refer to. Hopefully this will be a positive ‘by product’ of the lockdown period.

Part exchanges will need to come in at least 3 days before handover, and paperwork can be carried out remotely, including finance documentation.

ACCESSORY SHOP: Our shops will be open, however due to their size, we will be operating a ‘one set of customers at a time’ policy. Therefore, as per the supermarkets and other outlets that have been open, a queuing system outside will be in operation. We would also remind everyone of the 2 metre social distancing guidelines at all times. Please note, we will not be accepting cash payments.

SERVICE DEPARTMENT: We have been operating a ‘limited contact’ policy with our service vehicles and this has been working well.  A service policy is being sent to customers with caravans or motorhomes booked in, so we all know what to do.

We would ask everyone to have patience during this very strange time. It can be easy to criticise as the guidelines are not always clear cut, but rest assured we will all be doing our best in this difficult, but not impossible period. Embracing our nation’s new-found camaraderie, together with our ‘good old British common sense’ we hope to get through this in the best way for us all.

Being a small family business, we have the advantage of being able to change our approach if we find something is not working well and can adapt very quickly to the changing ‘roadmap’, as new guidelines are introduced on a frequent basis.

Finally, we would like to offer our thanks to all our customers for your support and understanding in these unprecedented times. With this magnificent weather, getting out in our leisure vehicles cannot come soon enough, and we hope we can all appreciate things a little more, having endured the life-changing effects of COVID-19.

 

We are all looking forward to the ‘new normal’ and welcoming you all back to Sussex Caravan Centres very soon.

Best regards to you all, the Sussex Team.

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