Covid-19 Workshop Customer Drop Off and Collection Policy

Sussex Caravan Centre workshops will remain open to the public, by adapting our processes and policies to improve cleanliness and reduce contact and minimise risk between customers and employees. 

Customers with existing bookings will have a choice to retain your existing booking or re-schedule if you wish to the next available date. 

At a time when hygiene should be on the top of everyone’s thoughts, we must stress the importance of internally cleaning your caravan or motorhome before drop off and the removal of all unnecessary items from walkways and within cupboards and storage areas inside the van to allow clear access to the internal walls for our technicians to carry out thorough damp testing. 

We kindly request you work with us by adopting the following policy. 

PRE-DROP OFF PREPARATIONS – WEST & EAST SITES 

1. Vehicles should be emptied of contents as much as possible with all walkways completely clear. Steps and aquarolls are not required by us as we use our own. 

2. We request that customers ensure the toilet cassette is empty before dropping off. 

3. We kindly ask that all caravans and motorhomes are thoroughly cleaned inside before dropping off. 

4. Bunches of keys should be reduced to 1 set of caravan keys only (please include keys to open gas lockers, access lockers and toilet cassette doors), all other non-essential items should be removed from keyrings. 

5. Service book, water pump, motor mover remote and any alloy wheel lock keys should be left visible inside the van on the entrance mat. Service books will be stamped and updated only if they are left visible to us. Motor movers will have a basic function test only if remotes are left visible to us. Water systems will be tested with a workshop pump if customer’s water pumps are not left visible to us. 

6. If you are aware of any specific existing fault or snags that you need repairing, we request you write a list of faults and number them 1,2,3 etc. which should be left on the entrance mat inside the vehicle. Where possible we ask that you clearly identify the corresponding fault in the van. This could be done with a post-it note or strip of masking tape stuck on the fault/item with the corresponding fault number. This could also be done by taking clear photos or a short video which can then be emailed to us. 

For Sussex Caravan Centre WEST please email either: [email protected] or [email protected] 

For Sussex Caravan Centre EAST, please email: [email protected] 

DROP OFF - WEST SITE (Ashington) CUSTOMERS 

1. Please enter the site through our main entrance off the lay by and turn left. You will see a designated check-in area marked out in our lower car park. Please pull into this designated check-in area and pull as far forward as you can to the stop sign. At this point please call 01903 893666 to let us know you have arrived and one of our service advisers will come down to meet you, whilst strictly adhering to social distancing. 

2. We ask that you get out, unlock your caravan, leave your keys inside on the entrance step, with your service book, water pump, list and mover remote. Unhitch the caravan then stand on the driver’s side (offside) of the A-frame cover. Our service adviser will stand on the passenger/nearside and you will communicate at a safe 2m distance over the hitch/A-frame cover. 

3. Once check-in is complete the service adviser will wipe down surfaces and hitch assemblies and will tow the caravan into the workshop area of our site. 

DROP OFF - EAST SITE (Colestock Cross) CUSTOMERS 

1. Please enter the site through our main entrance. You will see a designated check in area marked out to the right-hand side of our driveway. Please pull into this designated check-in area and pull as far forward as you can to the stop sign. At this point please call 01342 851393 to let us know you have arrived and one of our service advisers will come down to meet you whilst strictly adhering to social distancing. 

2. We ask that you get out, unlock your caravan, leave your keys inside on the entrance step, with your service book, water pump, list and mover remote. Unhitch the caravan then stand on the driver’s side (offside) of the A-frame cover. Our service adviser will stand on the passenger/nearside and you will communicate at a safe 2m distance over the hitch/A-frame cover. 

3. Once check-in is complete the service adviser will wipe down surfaces and hitch assemblies. 

COLLECTION AND PAYMENT – WEST & EAST SITES 

1. Card payment over the phone is requested 

2. Invoice and service documentation will be left inside the vehicle on the entrance mat. 

3. Please call reception on upon arriving on site for collection: West site: 01903 893666 or East site: 01342 851393. A service adviser will come out and provide access on site and direct you to your vehicle. 

4. Your vehicle will be parked in the carpark by our sales office and the clean keys will be on the door mat inside the entrance door. 

5. You are kindly asked to hitch up your vehicle to your car and look around inside and out to inspect the condition and ensure you are happy with the repaired items, ensuring your vehicle’s contents are secure and you are ready to travel before leaving. 

WORKSHOP STANDARDS – WEST & EAST SITES 

1. Contact with the vehicle will be kept to a minimum 

2. Gloves will always be used by technicians whilst working on vehicles 

3. Disinfectant wipes will be used on all work surfaces and handles once work is complete 

4. Keys will be cleaned, and disinfected once work is complete 

In addition to these new procedures, please note that we carry out our services in accordance with the latest AWS standard industry working procedures and documentation. This does not however include Alde glycol replacement, motor mover service, full fridge removal and service, security alarm checks, TV aerial checks or a wash and clean. However,the following additional services are offered to our customers at an additional cost: 

Alde glycol fluid replacement - £199 using premium G13 5 year fluid 

Glycol is a consumable item and must be replaced before it stops providing protection (lubrication and rustproofing) which means that your system could be at risk of permanent and expensive damage which also could invalidate your final 3 rd year of warranty. 

Most UK caravan manufacturers use a glycol fluid with a blue dye, and this generally has a 2 year life. There is now also a premium G13 glycol, pink in colour, which only has to be replaced every 5 years. In early 2020 Swift products fitted with Alde heating systems, were filled with the 5-year G13 antifreeze at the factory. These can be identified by a sticker on the header tank stating that the system has been filled with G13 antifreeze. 

If you are unsure which type of fluid is in your system, the safest thing to do is change it after 2 years. 

Motor mover test and service - £30 

Full functionality check, remote battery condition check, service of all moving parts. 

Fridge full service - £120 

This is generally only required if gas CO readings are exceeding acceptable levels. Full service includes complete removal and refit of fridge, cleaning, and removal of carbon deposits from flue, burner, and jet

Ask us a question