Covid-19 Operation Guidelines
Whilst complying with government guidelines, we are pleased to inform you that Sussex Caravan Centre are trading like before but with a few changes to what we were used to pre lockdown of Covid-19
The measures that we have put in place to bring us in line with the current (and ever changing) directive are detailed below:
SALES DEPARTMENT: All caravans and motorhomes will be kept locked as per our normal policy in keeping our vehicles in tip top condition. Customers are welcome on site to browse exteriors, and potentially view interiors of caravans and motorhomes, however to avoid disappointment we highly recommend contacting us to book an appointment to see the insides as we cannot guarantee a viewing if the vehicle has been recently viewed (for cleaning purposes). Appointments can be made either by contacting us prior to your visit or by approaching our Sales Help Point on site as it may most likely be possible there and then, depending on the amount of vehicles being viewed at that time. There will be a limit on the number of caravans and motorhomes that can be looked at, as re-cleaning and sanitising will need to be carried out after each viewing.
SALES HANDOVERS: Our normal comprehensive ‘2 hour handover’ for customers collecting their new caravan or motorhome will not be possible, to comply with social distancing guidelines. Instead we will be working on a series of tutorials, to be sent out before the end of June. These will also include some ‘troubleshooting’ guides for our customers to use when on site. This should prove useful, not only for customers collecting, but also for existing customers to use and refer to. Hopefully this will be a positive ‘by product’ of the lockdown period.
Part exchanges will need to come in at least 3 days before handover, and paperwork can be carried out remotely, including finance documentation.
ACCESSORY SHOP: Our shops are open as normal, however please note it is now necessary for customers to wear a face covering in our accessory shop. If you forget yours, we have a few disposable ones available for purchase. We also have reusable, locally hand made, high quality cotton face coverings for sale, with 10% of each sale being donated to NHS charities. A gentle reminder - some people are exempt from wearing a face covering, so please be kind and considerate to those in that position. Please note, we will not be accepting cash payments.
SERVICE DEPARTMENT: We have been operating a ‘limited contact’ policy with our service vehicles and this has been working well. A service policy is being sent to customers with caravans or motorhomes booked in, so we all know what to do. The health and safety of our customers and staff is paramount to us. Customers dropping off vehicles for service and repairs are asked to assist us to help prevent spreading of the virus and maintain social distancing by the following:
* Vehicles should be cleaned inside.
* Vehicles should be cleared of as many contents as possible.
* Items needed by us like the service book, water pump, mover remote, alloy wheel locking nut keys should all be left together on the entrance mat inside the door.
* If you have a fault list, please leave a list inside the door of the van, making every effort to number your faults and identify these on the van.
We would ask everyone to have patience during this very strange time. It can be easy to criticise as the guidelines are not always clear cut, but rest assured we will all be doing our best in this difficult, but not impossible period. Embracing our nation’s new-found camaraderie, together with our ‘good old British common sense’ we hope to get through this in the best way for us all.
Being a small family business, we have the advantage of being able to change our approach if we find something is not working well and can adapt very quickly to the changing ‘roadmap’, as new guidelines are introduced on a frequent basis.
Finally, we would like to offer our thanks to all our customers for your support and understanding in these unprecedented times. We are all looking forward to the ‘new normal’ and welcoming you all back to Sussex Caravan Centres very soon.
Best regards to you all, the Sussex Team.